COVID-19 Travel Advice

Safety and Wellbeing in the Wandl

 

           


IMPORTANT TRAVEL UPDATE - November 14, 2020

 

Your planned stay from November 3rd, 2020
Arrivals and accommodations are not possible until December 6, 2020 by law (leisure trips). Your reservation will be canceled by us or by your booking platform.

Your reservation with flexible cancellation
If possible, we are offering for our direct bookers very flexible rebooking options. To proceed with your rebooking, we kindly ask you to contact our team. The best way to contact us is by e-mail from Monday to Friday from 7:00 a.m. to 3:00 p.m. or by phone on +43 1 534 550.

I have a "non-refundable" reservation, which was made before June 30, 2020
Have you paid your reservation in advance and made this directly through the hotel? Please contact us - we will be happy to assist. Travelers with pre-paid reservations made via online platforms (Booking, Expedia, travel agencies, etc.), please contact the respective reservation platform for support.

I have a "non-refundbale" reservation, which was made after June 30, 2020
Since the measures and the associated restrictions in the individual countries were already known after the pandemic occurred, such bookings were made at your own risk after spring 2020. Therefore there will be no refund. If you have made your reservation directly with the hotel, please contact our team.

Business travelers after November 03, 2020
According to the current status, business trips (which cannot be postponed) are still possible. For the status of your reservation or new reservations, please contact our team.

Guests already staying with us (from October 31, 2020 onward)
You are allowed to stay till your Check-Out date of your reservation. An extension is not possible.
We try everything to make your stay as pleasant as possible and ask for your help with the following measures:

Mouth and nose protection must be worn when entering the hotel, as well as in all public areas, when leaving your own room and in the elevator. These can be used by a maximum of 2 people at the same time.

Staying in the hotel lobby is only permitted to obtain information, to take care of the arrival and departure procedures and to wait for onward transport or departure.

We have adjusted our usual breakfast schedule and are happy to serve you temporarily a la carte breakfast in your room or in the breakfast room. You will receive more information about this at check-in.

Our hotel bar is still closed and the use of the fitness room is restricted. You will receive more information about this at check-in.

Unchanged measures at HOTEL WANDL since the beginning of the pandemic

Our employees are regularly trained in important hygiene measures and in contact with guests and are always available to answer any questions. In addition, our employees take part in weekly COVID tests. Our employees wear mouth and nose protection in public areas, please rest assured that we will smile for you behind the mask too.

If you don't have a mask with you, don't worry, we will be happy to provide you with disposable masks at reception.

Please take care of yourself and others - Stay safe and stay healthy.

 

We look forward to welcoming you back again to the Wandl soon.

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