Safety and Wellbeing at the Wandl
IMPORTANT TRAVEL UPDATE
A no trespassing rule applies to lodging establishments from 22.11.2021 to 12.12.2021, except:
☛ travel for urgent professional reasons
☛ to satisfy an urgent need for accommodation
☛ for the purpose of caring for persons in need of assitance
New access conditions valid from 22.11.2021:
☛a valid vaccination certificate (EU citizens: Green Pass / QR Code / 2 of 2 shots)
☛a recognized certificate of a COVID-19 recovery not older than 6 months
☛a valid PCR-test, not older than 48 hours
Please note: Anitgen and Antibody tests are no longer valid.
Guests need to wear a FFP2-mask in all generally accessible areas.
we are pleased to welcome you back at HOTEL WANDL from December 13, 2021.
From the planning to the stay
We have summarized everything for you on this page in order to present all processes at a glance. If you have any questions, please contact us directly.
General Travel Information
Find further information regarding arrival and departure, museums and more on the official Vienna Tourism Board site.
Find all information regarding pre-registration before entering Austria and the quarantine regulation here (Pre-Travel-Clearance registration form).
Everything you need to know for reservation, modification or cancellation
Reservations are possible at any time on our homepage and we are also available by phone at +43 1 534 550 as well as by e-mail firstname.lastname@example.org.
Planning your journey is now even easier as we remain our flexible cancellation conditions for direct bookers*. For most bookings, you can cancel or rebook free of charge until 6:00 pm on the day of arrival.
Reservations with an advance payment (made after May 07, 2021) have a one-time date change included. If something goes wrong on the rebooked date, we will definitely find a solution for you. In any case, please contact us directly for rebooking requests.
Paid reservations made after June 30, 2020 and before May 07, 2021
As the packages of measures and associated restrictions of the individual countries were already known after the occurrence of the pandemic, such bookings were made after spring 2020 at your own personal risk. Your right to a refund is therefore not given. If you have made a reservation directly* with the hotel, please contact our colleagues. Travelers with prepaid reservations made through third-party portals (Booking, Expedia, travel agencies, etc.), please contact the respective reservation platform for assistance.
* Direct bookers: this includes all reservations made via www.hotel-wandl.com, by e-mail, by telephone and on site. Our partner for handling online reservations is bookassist. The conditions for direct bookers do not apply to bookings via third-party portals and other booking platforms as well as travel agencies.
General Covid-19 Measures
We will do our best to make your stay as pleasant as possible and request your assistance with the following measures:
New regulations as of 22.11.2021:
Austria is in lockdown again from 22.11.-12.12.2021.
During the lockdown a no trespassing rule applies to lodging establishments. Exceptions are: travels for urgent business purposes (confirmation from your company is necessary), an urgent need for accommodation or if your stay is related to caring for a person in need of assistance.
New access conditions from 22.11.2021:
To enter the hotel you need either a valid certificate of a full vaccination / Green Pass for EU citizens / (2 of 2 shots) an official certificate of a previous COVID-19 recovery not older than 6 months or a valid PCR-test (48 hours).
☛Please note: Antibody and antigen tests are no longer valid.
FFP2 mask protection and distance regulations:
In all generally accessible areas of the hotel a FFP2-mask needs to be worn. A distance of 2 meters needs to be maintained.
Stay in the hotel lobby
The guests are only allowed to stay in the hotel lobby for all matters related to the arrival and departure, as well as for obtaining information and waiting for further transportation , in compliance with the distance and mask regulations.
Restaurant - Breakfast
Our breakfast buffet is available for our guests. If you prefer, you can also order the breakfast to your room free of charge. Please support our team in the restaurant with the measures imposed by the government and thus allow all guests a good start into the day.
Our hotel bar is open for our guests for take away, please note it is not allowed to consume anything in the bar area or the lobby.
The use of the hotel's fitness room is limited and may be entered by only 1 person. In case of increased demand, the use time will be limited to 60 minutes. Allocated times can be reserved at the reception free of charge. The Fitness Room can be used at any time.
Unchanged measures in the HOTEL WANDL since the beginning of the pandemic
Our employees are regularly trained in important hygiene measures and in contact with guests and are always available to answer any questions you may have.
Furthermore, our employees participate in weekly COVID PCR testing.
We wear FFP-2 masks in all public areas and are already fully vaccinated.
The COVID-19 prevention concept as well as all protective regulations and measures are up-to-date and are regularly adapted based on ongoing information from the authorities.
For questions about these measures as well as your reservation we are available at any time.